[Frequnetly asked questions]
FAQs
[FAQ]
Questions Answered
What is the IPN Summit?
The IPN Summit is a multi-day, professional and community-focused event featuring speakers, workshops, networking, and curated experiences.
When and where is the IPN Summit?
The Summit takes place January 2–4, 2026 in Houston, Texas, hosted at The Ismaili Center Houston and the George R. Brown Convention Center.
Is the Summit in-person or virtual?
The Summit is in-person only. Virtual attendance is not available.
Are multi-faith family members allowed to attend?
Yes. The Summit is open to multi-faith family members. All attendees must be registered and wear a valid Summit badge to access programming and venues.
Will the Jamat have access to the venues during the Summit?
During Summit days (January 2–4), daytime access to the Ismaili Center Houston and the George R. Brown Convention Center will be reserved for registered attendees wearing official Summit badges.
How do I connect my Summit ticket (necessary to prepare badges)?
We’re excited to welcome you to the IPN Summit. To ensure your badge is printed and ready for quick pickup, please connect your Summit ticket to your IPN profile by December 22 at 11:59 PM ET.
Tickets connected after this deadline will be processed onsite and may experience longer check-in times. For full instructions, please refer to the email you received with your redemption code.
How to connect your ticket (it only takes a few minutes):
1. Visit IPNOnline.net
2. Sign in using LinkedIn
3. Click your profile (top-right) and go to My Hub
4. Select Connect My Summit Ticket
5. Enter your redemption code
6. Complete the short questionnaire and submit your profile
Tip: Be sure you’re signed in with the same email used to purchase your ticket.
I purchased a ticket but can’t find my redemption code. What should I do?
Redemption codes are sent in a separate email titled “Action Required: Setup Your IPN Summit 2026 Profile.”
If you don’t see it:
* Check your spam/promotions folders
* Allow 48–72 hours during high-volume periods
Still nothing? Email [ipnsummit@ipnonline.net] and include:
* Full name used during purchase
* Email used at checkout
* Approximate purchase date
* Screenshot/confirmation (if available)
We’ll verify your purchase and resend your code.
I have my redemption code, but it isn’t working. What should I try first?
Log in with the email you used to purchase the ticket and try:
1. Click Summit in the top navigation
2. Select View Pass from the My Pass tile
This often resolves access issues.
I don’t have a LinkedIn account. How do I connect my ticket?
You will need to have a Linkedin account in order to connect your ticket to your profile for the Summit, which means that you will need to create a temporary Linkedin account using the same email address provided during ticket purchase in order to connect your ticket.
My Linkedin account is temporarily restricted/locked. How do I connect my ticket?
If your Linkedin account is temporarily restricted/locked, and it is using the same email account as the email provided during ticket purchase, you will need to create a temporary Linkedin account using an email address different than the one provided during ticket purchase.
Email us and include:
* Full name used during purchase
* Email used at checkout
* Email address tied to new Linkedin account
And we can make the update in the back end to generate a new redemption code for you to use.
My account says “Under Review.” How long does that take?
Reviews typically complete within 24 hours.
Can I transfer my ticket to someone else?
No. Tickets are non-transferable.
Does my ticket include all three days of the Summit?
Yes—your ticket includes access to all three days.
* Friday: Select experiences and activities
* Saturday: Main speaker sessions and programming (Opening Ceremonies Saturday morning)
* Sunday: Continued sessions and closing events
How do I register—and what’s included in my ticket?
Registration is available online via IPN. All ticket levels include meals, transportation, and access to keynotes, plenaries, and networking events.
What time does the event start and end each day?
Detailed schedules (session times, locations, and experience details) are available after you connect your ticket.
When should I arrive in Houston?
We recommend arriving at least one day before the Summit begins to allow time for check-in and any pre-event or welcome activities.
Is parking included?
Parking isn’t included with your ticket. Paid parking is available at GRB, but if you’re staying at a Summit Hotel, we recommend using hotel parking and taking the shuttles between GRB and ICH. We don’t recommend parking at ICH.
Will there be hotel and parking options?
Yes. Discounted hotel rates and discounted parking are available for Summit attendees. Hotel details are listed on the Summit Travel page. Parking guidance for those not staying at Summit hotels will be shared closer to the event.
Will there be shuttles provided?
Yes, there will be shuttles leaving every 5 minutes from GRB convention center to the Ismaili Center throughout the program.
Why can I only register for one Singles event night?
In most cases, you can register for both Singles event nights. If you’re only seeing one option, you may have selected an experience that conflicts with the Friday evening event.
Will more spots open up for Singles events?
At this time, the availability shown is accurate and we do not plan to add additional slots. If you’d like to attend, we recommend registering as soon as possible.
Can I walk into a session if it shows as full?
No. Walk-ins aren’t permitted due to capacity and safety requirements.
Is childcare available?
Childcare will not be offered. Please plan independent childcare arrangements ahead of time.
Is there a dress code?
Yes—business professional attire is recommended.
Are there volunteer opportunities?
Yes. To apply, complete the volunteer form. [FORM}
Please note:
* Volunteers must have a valid Summit ticket
* Submitting the form does not guarantee placement
* If selected, our team will follow up with next steps
Who are Super Connectors?
Super Connectors are trusted community builders who spark meaningful, real-time connections, helping people find the right conversations and opportunities.
How can we find Super Connectors?
They will be available to you all Summit weekend at both sites. Find a volunteer with “Super Connector” on their badge!
I can’t attend anymore. Can I get a refund?
Refund eligibility depends on when your ticket was purchased:* Purchased on or after Monday, November 24: Full refund within 24 hours of purchase. Partial refunds are not available. For special cases, please reach out directly.
Can I change or refund an experience I already registered for?
Experience changes and refunds follow the same policy as ticket purchases. For special circumstances, email ipnsummit@ipnonline.net.
Still need help?
If your question isn’t covered here—or you need support with ticket connection, account access, or purchase verification—please email: ipnsummit@ipnonline.net
Our team is working to respond as quickly as possible.
